VP of Resident Experience (DON) - Must be open to relocation, position not necessarily in Atlanta (Must be a RN or LPN)

Summary of Job Function

As the Vice President of Resident Experience, you will foster the human experience. You will collaborate and build strong relationships with clear communication. Must be a RN or LPN.

Essential Responsibilities for Building People

Deep Knowing

• Build meaningful relationships with residents through Life Memorization, FRAMEs, Assessments, SAGELY
• Build meaningful relationships with team members through 1:1s and presence
• Build relationships with families through presence and family meetings

Go to the Balcony

• Observe to see things clearly
• Separate the emotion from the event
• Develop a response that is well thought out, clear and kind

Biohacker

• Seek to find the best possible solution to health outcomes
• Use creative solutions to support residents and community life
• Use non-pharm approaches when possible

Essential Responsibilities for Building Census

Creates an experience so good the guest can’t wait to become residents

Move-in Stay-In

• Residents do not move out due to a negative experience
• Focus on resident’s satisfaction
• Equip the team in spotting early warning signs

Regulation Guru

• Keep up to date on all state guidelines, codes and licensure (residency) agreements
• Able to interpret, prepare and assure the team and community is compliant throughout the year
• Ensure team members are working in their scope of practice
• Know your surveyors/regulator

Safety 3rd

• Residents right to choose
• Resident’s quality of life is our priority
• Manage expectations

Essential Responsibilities for Building Profit

Maintains the balance between providing a high-quality team member and residents experience, and achieving financial goals

Protect the House

• Follow the 3-part selection process
• No agency in the community
• Assess residents well and often
• Guard the brand

Metric Maven

• Be prepared for annual survey
• QA Reader Focus of Experience Dashboard
• Focus on Team Member turnover
• Knowledge of budget

High Tech High Touch

• Smart Suite
• Rehab equipment
• Electronic Health Record (HER)
• Sagely
• Hug rotations
• Presence & daily touch-points

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Acute business acumen, knowledge of development, knowledge of marketing and leadership skills that highlight the ability to influence
• Excellent written and oral communication skills
• Innovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-on
• Highly organized with the ability to plan for, execute and monitor business performance

Education and Experience

• Bachelor’s or Associate's degree in Nursing from a three or four-year college or university; or five to seven years related experience and/ or training; or equivalent combination of education and experience preferred. Must be a RN or LPN
• 2-3 years’ experience work in an administrator role preferred