Concierge (Receptionist)
HRAAnswers incoming calls, both internally and externally, in a warm, pleasant and professional manner
Ensures that all messages are relayed promptly to the intended person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
Ensures that the reception areas are clean, hospitable, and inviting.
Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
Responsible for creation and maintenance of resident face sheets utilizing the Yardi system
Inputs resident information for faces and uploads resident photograph
Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
Current resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book 1
Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
Inputs all work orders received into the Direct Supply TELS system
Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director. This includes, but is not limited to: